Consultation Subject:

Ministry of Energy and Infrastructure's keenness to involve its customers in developing and improving its services so we would like to inform you that we launched new beta version of Digital Services platform, your opinion is important to us 

Please register to view the new platform

Platform Link: https://smartservices.moei.gov.ae/en/Home/Login?ReturnUrl=%2F

Consultation Objective:

To get  the customer opinions and feedback about new platform for continues improvement of the service.

Consultation Decision:

The Ministry of Energy and Infrastructure cares about the opinions of every member of society, and accordingly, the observations that will be mentioned in the advice will be taken into account when developing its services to provide the needs of the individual and knowing the preferred and easy way for the public to obtain their requests.

Outcome

The Ministry of Energy and Infrastructure launched a pilot platform for digital services, which includes the latest digital features that are designed to suit the needs and requirements of community members.

This is in line with the strategic direction of the United Arab Emirates for government services 2021-2025, which aims to reach advanced and new levels in customer service.

Based on the Ministry of Energy and Infrastructure's keenness to involve its customers in developing and improving its services, digital advice was published on this platform with the aim of continuous improvement of services.

A group of clients from different segments of society participated in the digital consultation. A number of observations were obtained that helped raise the level of various features, including design, tracking, and ease of access to information.

Based on the desire of customers and their comments received through the advice of the experimental platform for digital services, the following was implemented and implemented:

- Adding the tracking feature in more than one way to facilitate the process of following up on the order status, so that the customer can know the status of his order on the services platform page through the (My Orders) box at the top of the page and the services subbar. He can also inquire about the order status without entering the services platform through the (Status) bar. Request) on the home page of the site.

- The design of the services platform was modified to fit the design of the Ministry's new website, with the addition of a search feature to facilitate access to information. By reviewing all the results by simply entering part of a sentence or just one word.

- Providing a special page for the user guide for the digital services platform on the Ministry's website, which enables the visitor to access the page by clicking on (to help with services) in the bottom footer of the site. The page can also be accessed via the icon (to help with services) on the services page. The service directories have been classified with different titles to facilitate the process of searching for the required directory.