Global Star Rating System for Services Global Star Rating System for Services
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Digital Participation Policy

UAE Ministry of Energy and Infrastructure follows the Digital Participation guidelines provided by the Federal E-Government.

For more information about the social media, open data, and website content guidelines click here.

Our Commitment towards you

  1. We will always address you with respect and friendliness.
  2. We will communicate with you through helpful staff who has the knowledge, understands your needs and can answer your inquiries.
  3. We will respond to your inquiries in a timely manner.
  4. We will provide you with accurate information and procedures for proper service
  5. We will be present to communicate with you in the time and across the channels and sites that are most suitable for you.
  6. We will welcome your comments and suggestions to be partners with you in the development of our services.

What we are hoping to find when communicating with you

  1. Appreciation of the efforts of our employees serving you and dealing with them with mutual respect.
  2. Do not ask or discuss personal topics.
  3. Commitment to proper conduct and laws.
  4. Do not post comments that contain inappropriate language or violate the privacy of others or abuse them.
  5. Do not post any comments that breach security.
  6. Do not post any information or comments that violate intellectual property rights of others or disclose confidential information.

Supervision Policy

The Ministry of Energy & Infrastructure welcomes your constructive comments and views. Your contribution will be appreciated and taken into account as one of the important references in the discussion of improvements and enhancements for our services.

Despite that MOEI welcomes any free comments and input on this platform, it has the full right to hide any content that:

  1. Represents a threat to security.
  2. Includes inappropriate language.
  3. Violates the privacy of others or offensive.
  4. Violates local laws.
  5. Indecent, obscene or defamatory.
  6. Includes unwanted messages or promotes any trade.
  7. May be interpreted as prejudiced or harmful to any section of the society on the basis of race, color, nationality, religion or status ... etc.
  8. Includes collective or political discussions.
  9. Contains a breach of intellectual property rights

Not complying with this policy can lead to blocking the participant.


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