Page last updated: Thursday, September 07, 2023

FAQ

  • How to register as "Government or Business Sector User"?

    Click on “Register Now” link in Login page and it will redirect you to registration page where you should select first your Customer Type "Government or Business" and you need to fill all mandatory fields and click on submit, you will receive notification through the email to activate your account

    Like This:
  • How to apply for service?

    Login to smart services platform. Click any of the service category and this will display all services under this category OR type keywords in search box to find the required service then click on “Start" button for the service to redirect you to service request form.

    Like This:
  • How to process the payment for my application?

    Login to smart services platform, open my profile menu, and click on “My application” page, then search with Reference number and click on Payment Card icon to process to payment.

    Like This:
  • How can I see my payment history?

    Login to smart services platform, go to my profile Menu, and click on My Payment page

    Like This:
  • How to register as new user with UAE Pass as Individual?

    Click on Register Now link  in Login page and it will redirect you to registration page where you should select first your Customer Type "Individual" and you need to click on Sign up with UAE Pass icon OR Click on Sign-up with UAE Pass and fill the mandatory information in the page and click on submit to complete the process

    Like This:
  • How to link my UAE Pass account with local account?

    When sign-in with UAE Pass for first time, a message will prompt asking you "Do you have any existing Account with MOEI?” , click "Yes" and then it will redirect you to Login page , add your previous Local Account "Username & Password" and click Login

    In case you don't have a previous account, please click on "No", and you will be redirected to the registration page to fill in some basic data to complete the registration process.

    Like This:
  • How edit my application?

    Login to smart services platform, open my profile menu, and click on my application page, then search with your reference Number or the date of submission or service Name .Click on the pen icon in the selected application and this redirect to Edit Application page where you can edit application.

    Like This:
  • How to check the status of my application?

    Login to smart services platform, open my profile menu, and click on my application page, then search with your reference Number or the date of submission or service Name OR you can click on the Status boxes on Dashboard page.

    Like This:
  • How to access E-Services dashboard?

    Login to smart services platform and the first page will appear to you is the E-Services Dashboard and you can access it across all pages by clicking on Dashboard Title

    Like This:
  • How do I know the latest update for my application?

    Login to smart services platform, open my profile menu, and click on “My Application” page, then search with Reference number.

    You can find the status just above the reference number Or Click "Check Request Status" sticky icon on the side. Type reference number and click “Check button."

    Like This:
Your Bookmarks

This list contains your favorite pages of the website.

To add more pages to the favorites list, enter the desired page and press the star icon next to the page name.

View full site
Top