Page last updated: Monday, April 24, 2023
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Request to issue a replacement for a lost/damaged permanent operating license for national establishments
Status Active

Service Time

One working day

Service Fees


Service Description

This service allows to issue an operating license (replacement for a lost) with a new license number, and issue an operating license (replacement for a damaged one) with the same number as the damaged license

Service Procedures

  1. Step1Application's Submission
  2. Step2Application Review
  3. Step3Payment of the fees
  4. Step4Transaction delivery

Target Audience

Business Sector

Required Documents

  • Copy of emirates ID.
  • Initial approval letter for the trade name from the Department of Economic Development.
  • If the applicant is a client, the power of attorney must be brought with the identity of the client and the signature of the owner of the license must be approved

Terms And Conditions

First: in the event of losing the operating license:

  • Notify the ministry at once regarding the loss.
  • Submitting evidence that the licensee has opened a report at the competent authorities
  • Fill out the Ministry's form.
  • Pledge to hand over the lost license in the event of obtaining it and not using it
  • The Ministry issues a new license to replace a lost license with a new number

Second: in the event of damaged operating license:

  • The licensee shall hand over the damaged license to the Ministry
  • Fill out the Ministry's form for this activity
  • The Ministry issues a replacement license for a damaged one with the same number.

Working hours to provide service

  • Happiness Service Centers: According to the service center working hours
  • Website: 24/7
  • Smart App: 24/7

Service connectivity (internal or external)


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