You have to register in the website to apply for MOEI services Housing Assistance Request Status Active Service Time 90 Working Days Service Fees No fees Service Description This service allows UAE citizens who need housing assistance to obtain a residence or modify an existing residence by providing a grant, loan or government housing according to the eligibility conditions for each case. Service Procedures Step1Fill the online form Step2Attach the required documents Step3Obtain the service Target Audience Citizens Partners N/A Required Documents Copy of ID A copy of the family book A copy of the passport Salary certificate Selfie Other documents by emirate Terms And Conditions The applicant must be a citizen holding a family book and an identity card. To be the breadwinner for a female family in which the children and the wife are citizens. If the wife is not a citizen, he must have children from her, or that a period of no less than (7) years has passed from the date of marriage. He should not be the owner of a suitable dwelling for habitation That the applicant has not previously obtained housing assistance from a government agency in the country. The applicant should not have previously disposed of a suitable dwelling owned by him in a transferable manner unless a period of not less than (10) ten years has elapsed from the date of disposal. The applicant should not be financially able so that his total income or property does not allow him to own a suitable house, make the necessary addition or complete the construction of his house, and the applicant is considered capable in the following cases: (a) If he is the owner of one or more properties, he can dispose of some of them in a manner that meets his housing needs, provided that this is proven by a report issued by an official authority. (b) If he is the owner or partner in any or more commercial activities that achieve financial returns exceeding (100,000) one hundred thousand dirhams per month. (c) If his monthly income from salary and other financial returns exceeds the amount of (100,000) one hundred thousand dirhams per month. Working hours to provide service Happiness Service Centers: According to the service center working hours Website: 24/7 Smart App: 24/7 Service connectivity (internal or external) SERVICE CONNECTIVITY INTERNALLY: Residential Assistance Cancellation Request Reconsideration For Housing Assistance Decision Request Request To Update Housing Assistance Data Housing Assistance Loan Exemption Request Postponing Or Reducing Housing Assistance Instalment Request Housing Arrears Assistance Scheduling Request Opening A File For Housing Assistance Implementation Start Service Register Scan the code to open this page on your mobile Rate The Card 1 star 2 stars 3 stars 4 stars 5 stars Enquiries Customer service working hours Monday To Thrusday: 8:00 Am - 2:00 Pm Friday: 8:00 Am - 12:00 Pm Call Center: 8006634 customer.happiness@moei.gov.ae Watch Video Tutorial Services Channels