Page last updated: Monday, April 24, 2023

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Request to issue a replacement for a lost/damaged operating card for national vehicles
Status Active

Service Time

One working day

Service Fees


Service Description

This service allows to issue an operating card (replacement for a lost) with a new license number, and issue an operational card (replacement for a damaged one) with the same number as the damaged license.

Service Procedures

  1. Step1Application's Submission
  2. Step2Application Review
  3. Step3Payment of the fees
  4. Step4Transaction delivery

Target Audience

Business Sector


Ministry of Interior -Abu Dhabi Police - Sharjah Police - RTA Dubai - Department of Economic developments

Required Documents

  1. Pledge to handover the lost or damaged operational card.
  2. A copy of the vehicle's valid ownership 

Terms And Conditions

First: in the event of losing the operating card, the licensor must:

  • Notify the ministry.
  • Submitting evidence that the licensee has opened a report at the competent authorities.
  • Fill out the Ministry's form.
  • Pledge to hand over the lost operating card in the event of obtaining it and not using it.
  • The Ministry issues a new operating card to replace the lost one.

Second: in the event of damaged operating card, the licensor must:

  • The licensee shall hand over the damaged operating card to the Ministry.
  • Fill out the Ministry's form.
  • The Ministry issues a replacement operating card.

Working hours to provide service

  • Happiness Service Centers: According to the service center working hours

    • Customer happiness center - Dubai
    • Customer happiness center – Ras Al Khaimah
    • Customer happiness center - Fujairah

  • Website: 24/7
  • Smart App: 24/7

Service connectivity (internal or external)


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