Page last updated: Friday, June 09, 2023
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Postponing or Reducing Housing Assistance Instalment Request
Status Active

Service Time

15 Working Day

Service Fees

  • No fees

Service Description

This service allows recipients of housing assistance to submit a request to reduce or postpone the housing assistance premium

Service Procedures

  1. Step1Fill the online form
  2. Step2Attach the required documents
  3. Step3Obtain the service

Target Audience




Required Documents

  • Postponing documents

  1. Detailed salary certificate 

  2. Credit score report from Al Etihad Credit Bureau 


  • Reduction Documents  

  1. Updated Salary Certificate 

  2. An updated copy of the family book  

Terms And Conditions

  • Postponement Terms:

  1. The total monthly income does not exceed thirty thousand dirhams

  2. Prove that the beneficiary is unable to pay the premium 

  3. Commitment to periodic payment of monthly instalments  

  4. Signing the direct debit form from the Emirates Development Bank 

  5. If any additional clarifications, information or documents are requested within a period not exceeding thirty days from the date of their request, and they are not provided, the request will be canceled. 

  6. Applying once during the year. 


  • Reduction terms:

  1. A decrease in the beneficiary's monthly income by 20% or more.

  2. A decrease in the beneficiary’s monthly income by less than 20%, provided that the total monthly income after the reduction does not exceed (30,000) thirty thousand dirhams, and the average income of the individual in the dependent family does not exceed (5,000) five thousand dirhams per month 

Working hours to provide service

  • Happiness Service Centers: According to the service center working hours
  • Website: 24/7
  • Smart App: 24/7

Service connectivity (internal or external)

Service Connectivity Internally :

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