Page last updated: Wednesday, January 25, 2023

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Provide Inquiries, Suggestions and Observations
Status Active

Service Time

Answering within 5 working days

Service Fees

No Fees

Service Description

It is the service of responding to Inquiries, Suggestions and Observations by logging to National CRM websit "Tawasul171"

Service Procedures

  1. Step1Go to the CRM website
  2. Step2Register/Login to the website
  3. Step3submit the request
  4. Step4recieve the answer from the ministry

Target Audience

all Society categorize government and individuals (citizens, residents, people of determination, senior citizens)

Required Documents

No documents required

Terms And Conditions

No Terms required

Working hours to provide service

  • Happiness Service Centers: According to the service center working hours

    • Customer happiness center - Dubai
    • Customer happiness center – Ras Al Khaimah
    • Customer happiness center - Fujairah

  • Website: 24/7
  • Smart App: 24/7
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