Emergency / Urgent Maintenance Service for Federal Buildings Assets

This service allows the beneficiary from federal entities to apply for emergency/urgent maintenance service for federal buildings assets

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Service Process

Terms and Conditions

  1. The application must be submitted by the coordinator or the owner account of the federal authority (username, password).
  2. The building must be registered withing the country properties.
  3. The maintenance work must be within the Ministry of Energy and Infrastructure responsibilities and scope of work.
Expected Time

Emergency 24 hours / Urgent Maintenance Service 5 working days

Service Fees

None

Service Channels
  1. Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)
  2. Website: 24/7
  3. Smart App: 24/7
Target Audience
  1. Government: Federal Governments
Service Type

G2G

User guide
  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Required Documents

The required documents issued by approved authorities require a stamp, taking into consideration that the digital stamp is acceptable.
  1. Maintenance Reports.

  2. Pictures of the Building Conditions.

Having trouble?

customer.happiness@moei.gov.ae 8006634

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طلب قيد الرهن على السفينة التجارية الوطنية

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