Postponing or reducing housing assistance instalment

This service allows postponing or reducing the housing assistance instalment for those who are unable to pay the housing assistance instalment or who have a decrease in monthly income.

Service Process


Terms and Conditions

  1. Postponement Terms:
    • The total monthly income does not exceed thirty thousand dirhams
    • Prove that the beneficiary is unable to pay the premium
    • Commitment to periodic payment of monthly instalments
    • Signing the direct debit form from the Emirates Development Bank
    • If any additional clarifications, information or documents are requested within a period not exceeding thirty days from the date of their request, and they are not provided, the request will be canceled.
    • Applying once during the year.
  2. Reduction terms:
    • A decrease in the beneficiary's monthly income by 20% or more
    • A decrease in the beneficiary’s monthly income by less than 20%, provided that the total monthly income after the reduction does not exceed (30,000) thirty thousand dirhams, and the average income of the individual in the dependent family does not exceed (5,000) five thousand dirhams per month

FAQ’s

Expected Time

10 Working Days


Service Fees

NA


Service Channels
  1. Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)
  2. Website: 24/7
  3. Smart App: 24/7

Target Audience
  1. Individuals: UAE National, Senior UAE National, Special Needs Women (widow, divorced, parentless, interpretation of married to an expatriate, Parentage unknown)

Partners
  •  Emirates Development Bank.
  • Al Etihad Credit Bureau.

Exceptional Cases

Humanitarian situations such as job loss


Service Type

G2C


User guide
  • Please check the user guide (PDF) for using the system in order to apply for the service.
  • Download

Required Documents

  1. Postponing documents

    • Updated, detailed salary certificate

  2. Reduction Documents

    • Updated, detailed salary certificate

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