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Postponing or Reducing Housing Assistance Instalment Request

About the service

This service allows recipients of housing assistance to submit a request to reduce or postpone the housing assistance premium.

Service process

  • 1

    Fill the online form

  • 2

    Attach the required documents

  • 3

    Obtain the service

Required documents

  • Postponing documents

    • Detailed salary certificate

    • Credit score report from Al Etihad Credit Bureau

  • Reduction Documents

    • Updated Salary Certificate

    • An updated copy of the family book

Expected time

15 Working Day

Service fees

  • No fees

Target audience

  • Citizens

Service channels

  • Website: 24/7
  • Smart App: 24/7

Terms and conditions

  • Postponement Terms:
    • The total monthly income does not exceed thirty thousand dirhams
    • Prove that the beneficiary is unable to pay the premium
    • Commitment to periodic payment of monthly instalments
    • Signing the direct debit form from the Emirates Development Bank
    • If any additional clarifications, information or documents are requested within a period not exceeding thirty days from the date of their request, and they are not provided, the request will be canceled.
    • Applying once during the year.
  • Reduction terms:
    • A decrease in the beneficiary's monthly income by 20% or more
    • A decrease in the beneficiary’s monthly income by less than 20%, provided that the total monthly income after the reduction does not exceed (30,000) thirty thousand dirhams, and the average income of the individual in the dependent family does not exceed (5,000) five thousand dirhams per month
  • Number of users

  • Number of transactions

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