Apply for re-issue of Certificate of Competency ( CoC ) ( damaged / lost )

This service allows customers to issue a replacement for lost/damaged certificate of competency and endorsement for seafarers working on commercial ships.

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Service Process

Terms and Conditions

    Expected Time

    One Working Day

    Service Fees

    100 AED

    Payment Methods

    MOEI Payment Gateway

    1. Credit Card
    2. Apple Pay
    3. Samsung Pay
    4. Google Pay
    5. Bank Transfer
    Service Channels
    1. Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)
    2. Website: 24/7
    3. Smart App: 24/7
    Target Audience
    1. Government: Local Authorities, Federal Governments
    2. Business: Companies
    User guide
    • Please check the user guide (PDF) for using the system in order to apply for the service.
    • Download

    Required Documents

    The required documents issued by approved authorities require a stamp, taking into consideration that the digital stamp is acceptable.
    1. A letter from the company

    2. A report from the Vital Facilities and Coasts Protection Authority / the Police in the event of a replacement (lost)

    3. If lost outside UAE the required document to be submitted

    4. Provide the damaged certificate in case of replacement (damaged)

    Having trouble?

    customer.happiness@moei.gov.ae 8006634

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