Global Star Rating System for Services

Request to issue a replacement for a lost/damaged permanent operating license for national establishments

About the service

This service allows to issue an operating license (replacement for a lost) with a new license number, and issue an operating license (replacement for a damaged one) with the same number as the damaged license.

Service process

  • 1

    Application's Submission

  • 2

    Application Review

  • 3

    Payment of the fees

  • 4

    Transaction delivery

Required documents

  • Copy of emirates ID

  • Initial approval letter for the trade name from the Department of Economic Development

  • If the applicant is a client, the power of attorney must be brought with the identity of the client and the signature of the owner of the license must be approved

Expected time

One working day

Service fees

  • N\A

Target audience

  • Business Sector

Service channels

  • MOEI website: 24/7
  • Smart app: 24/7
  • Happiness Service Centers: According to the service center working hours (Dubai, Ras Al Khaimah, Fujairah)

Terms and conditions

  • First: in the event of losing the operating license:
    • Notify the ministry at once regarding the loss
    • Submitting evidence that the licensee has opened a report at the competent authorities
    • Fill out the Ministry's form
    • Pledge to hand over the lost license in the event of obtaining it and not using it
    • The Ministry issues a new license to replace a lost license with a new number
  • Second: in the event of damaged operating license:
    • The licensee shall hand over the damaged license to the Ministry
    • Fill out the Ministry's form for this activity
    • The Ministry issues a replacement license for a damaged one with the same number.

User guide

Please check the user guide (PDF) for using the system in order to apply for the service.

pdf695 KB

  • 2

    Number of users

  • 63

    Number of transactions

QR code

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  • Service code:


  • Service Type:



Service Card in Urdu 118 KB | pdf

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